CBS Evening News By Elaine Quijano March 21, 2024 / 7:55 PM EDT / CBS News Group helps students reverse pandemic learning loss How one group is helping New York City students reverse pandemic learning loss 02:03 New York City — School begins on a high note at Mosaic Preparatory Academy, an elementary school in New York City, where students are greeted like superstars. It’s a stark contrast to four years ago, when the doors to New York City Public Schools were shuttered at the start of the COVID-19 pandemic. Students like 9-year-old Joy Contreras, then a first grader, struggled with remote learning. “Sometimes it was blurry,” Contreras said. “And when I had my headphones on, people were screaming in my ear.” Crystal Arias remembers her daughter Joy’s frustration. “She kind of felt shut off,” Arias said. “Like, her main thing was, nobody’s listening to me, because it’s a lot of people, you know, it’s a screen.” To help reverse pandemic learning loss , Mosaic has partnered with City Year New York, an education nonprofit that supplies teams of student success coaches to serve