Travel Troubleshooter: Help! Iberia Airlines suspends a $4,005 ticket credit
DEAR TRAVEL TROUBLESHOOTER: I canceled a recent flight on Iberia Airlines, and the airline offered me a $4,005 ticket credit, which was valid until Nov. 4. But when I tried to book a new flight, Iberia rejected the ticket voucher code. After several calls with their customer service department, I received an email saying the voucher was suspended “due to security issues.” Christopher Elliott, the Travel Troubleshooter Iberia instructed me to file a complaint on the website, which I did. I received an email saying I’d hear back in seven days, which did not happen. I’ve made over 11 calls to Iberia since then. Representatives have repeatedly promised me a replacement voucher, but they have never sent me one. Meanwhile, I paid $3,952 for a new ticket. I want Iberia to pay me the full value of the voucher or reimburse me for the new flight and issue a voucher for the balance. — Thomas Kush, Boston ANSWER: Iberia wasn’t wrong to suspend your ticket credit, but it should have quickly restored it. Why do I support the airline’s decision to freeze your ticket credit?